Service Level Agreements

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Service Level Agreements


Why do you stay inside a risk?
Infrastructure is the essential foundation of your business, modernize technology, Global service is committed to delivering timely resolution. We have brought you the benefits on

  • Increased business productivity and improved uptime
  • Increased return on your IT investment
  • Fast and Scalable with Big Data
  • Onsite and Scalable with Big Data
  • High-quality support backed by modernize Technology
  • Reliable response times and predictable repair times
  • More effective IT resource planning and enhanced staff productivity
  • Support tailored to your processes
  • Dedicated technical account manager
  • Silver
  • Gold
  • Platinum
  • Diamond




modernize_service

Service Packages

Modernize Tech Insight Co., Ltd. offer local and international regional by providing consistent and accessible support to our valued customers.

Silver
Starter Plan

Definition: 3 Business Days

  • Parts: Dedicated as, per SLA
  • Help Desk: Mon-Sat 8:30AM-5:30PM
  • Location: Dedicated critical parts,
    new parts shipped from local &international
  • Engineers: Global &local remote services &onsite engineers as needed
  • Service portal: Online VIP service portal
  • Point of contact: Help-desk contact, Service engineer, technical account manager
Gold
Starter Plan

Definition: 3 Business Days

  • Parts: Dedicated as, per SLA
  • Help Desk: Mon-Sat 8:30AM-5:30PM
  • Location: Dedicated critical parts, new parts shipped from local &international
  • Engineers: Global &local remote services &onsite engineers as needed
  • Service portal: Online VIP service portal
  • Point of contact: Help-desk contact, Service engineer, technical account manager
Platinum
Starter Plan

Definition: 3 Business Days

  • Parts: Dedicated as, per SLA
  • Help Desk: Mon-Sat 8:30AM-5:30PM
  • Location: Dedicated critical parts, new parts shipped from local &international
  • Engineers: Global &local remote services &onsite engineers as needed
  • Service portal: Online VIP service portal
  • Point of contact: Help-desk contact, Service engineer, technical account manager
Diamond
Starter Plan

Definition: 3 Business Days

  • Parts: Dedicated as, per SLA
  • Help Desk: Mon-Sat 8:30AM-5:30PM
  • Location: Dedicated critical parts, new parts shipped from local &international
  • Engineers: Global &local remote services &onsite engineers as needed
  • Service portal: Online VIP service portal
  • Point of contact: Help-desk contact, Service engineer, technical account manager

Perfect Solutions For Your Business!

Modernize Tech Insights has been helping organizations throughout the World to manage their IT with our unique approach to technology management and consultancy solutions.
  • Provided by experts to help challenge activities

  • Complemented with peer perspectives and advice

  • More than 10,000 client’s interactions

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Projects and Software Developed in 2021

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Satisfied Clients We Have Served Globally

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Years Of Experience In The IT And Software Industry